by Aigars Jurgelans | Nov 6, 2026 | Casino Management
Melco Resorts & Entertainment has launched an app-led Players Club in Macau with a clear commercial objective: improve player reinvestment tracking while making rewards easier for customers to understand and use. At City of Dreams Macau, the program is intended to...
by Aigars Jurgelans | Nov 6, 2026 | Casino Management
Galaxy Entertainment Group reported a strong headline result for the third quarter of 2026. Group net revenue reached HK$12.7 billion (approximately US$1.62 billion), up 4% year on year. Adjusted EBITDA increased 10% to HK$3.7 billion, or about US$471 million. Total...
by Aigars Jurgelans | Sep 8, 2026 | Casino Management
The player lost 10 million tonight. The host wants approval for flights and accommodation worth 2 million. “The player has already lost a lot” is not a valid budgeting method. The actual loss is the casino’s cash result for one period. A casino comp budget...
by Aigars Jurgelans | Sep 4, 2026 | Casino Management, Slot Operations Management
The theoretical hold is 8%. This month’s actual hold is 4.9%. Does the machine have a problem? Possibly. But no responsible conclusion can be reached before checking wagering volume, game mix, jackpot outcomes, meter accuracy and the mathematical variance of the...
by Aigars Jurgelans | Sep 1, 2026 | Slot Operations Management
The machine with the highest coin-in on the floor is not necessarily the best-performing machine. It may sit directly opposite the entrance. It may have been available six hours longer than comparable units. A single high-stakes player may have inflated its result. Or...
